Help Center / FAQ’s

General Questions

How to order a Choose Your Own Print artwork?

Each choose your own will have a size selection, and a box to type your print selection.

Look at all the prints available in the Double Matboard and/or White Border Print categories. Find a print you’d like to have either printed as a canvas, acrylic, wood print, or framed print. Copy the name of the print.

Go to the choose your own type of print you’d like to create (canvas, acrylic, etc…). Select size and any other choices.

Type (or paste) the name of the print in the box under sizes. This will tell us exactly what print you want to create on the material you have chosen.

If there are any questions about what the finished format will look like, message us and we can create 1 complimentary mockup.

What are my prints made of?

Each material will vary of course. The wood pallets are made of birch. Double matboard is made of matboard, which is a thick, sturdy substrate similar to foam core.

White border prints are printed on e-surface paper with a lustre matte finish.

Our frames are a mix of hardwood and mouldings. 

Canvas is stretched, gallery wrapped canvas. Acrylic is acrylic layered over a photo with a light plastic backing.

Each product will have information in the Description and Additional Information tabs.

What about Shipping?

Please review our shipping and turnaround times on our Shipping page.

Please take note that during a holiday season affected by Covid, all manufactures are running a little later than they normally would. Thank you for your patience.

Tell me about Covid

Each print lab and manufacturer we use is taking a few days longer to ensure your art is clean and germ free. We want to keep you healthy and safe.

Normally, we’d open the package to inspect and rebrand. You may receive a package (such as a print) direct from our supplier. Drop shipping directly to you can speed up a delayed process. Also, their warehouses are clean and sterile. In this instance, we’d follow up with our thank you letter separately via regular mail.

Payment & Gift card

We proudly offer Afterpay

Our goal is for art to be obtainable. Sometimes breaking things down into payments makes life a little easier. Afterpay does not require a credit check, and will be available for all product totals over $35. The correct and final Afterpay price will reflect at the checkout screen. If you have selected Afterpay, the payment gateway will direct you to it. Follow the directions you will be given to make payment.

PayPal is our preferred payment system.

With much trust in the PayPal system, we rely on it. For ease of ordering, enter your PayPal account when prompted at checkout. You can always create an account at checkout, and follow the prompts you will be given. Or check out as a guest.

Refunds and Exchanges

Refunds are not given but we understand if in the rare event, something is damaged. Please let us know right away (with in 7 days) and we will exchange. 


An item may be exchanged 1 time. For any reason, if just didn’t work out, you may choose another item of equal value to exchange. The item you are exchanging must be in absolute perfect condition. The consumer pays all shipping charges to exchange the item. We will send an exchange item only after we receive the original.



Gift Cards

Are not currently available, but coming soon.

If you have any questions that we have not answered, please email us at

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